Shipping Policy
Cheaps Cigarettes Shipping Policy
At Cheaps Cigarettes, we are committed to providing fast, secure, and reliable delivery services to customers across Australia. Please review our shipping policy below for important information regarding order processing, delivery timeframes, and shipping procedures.
Order Processing
All orders are processed as quickly as possible after payment has been successfully received and verified.
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Orders are typically processed within 1–2 business days.
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Orders placed on weekends or public holidays will be processed on the next business day.
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During peak periods, processing times may be slightly longer.
Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).
Shipping Areas
We currently ship to most locations throughout Australia.
Our delivery network covers:
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Melbourne
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Sydney
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Brisbane
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Perth
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Adelaide
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Canberra
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Hobart
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Darwin
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Regional and remote areas across Australia
Delivery availability may vary depending on local carrier services and applicable regulations.
Delivery Timeframes
Estimated delivery times are:
| Location | Estimated Delivery Time |
|---|---|
| Metro Areas | 1–5 Business Days |
| Regional Areas | 3–10 Business Days |
| Remote Areas | 5–14 Business Days |
Please note that delivery times are estimates only and may vary due to factors outside our control, including carrier delays, weather conditions, public holidays, or high shipping volumes.
Shipping Costs
Shipping fees are calculated at checkout based on:
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Delivery location
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Order size and weight
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Selected shipping method
Any applicable shipping charges will be displayed before payment is completed.
Order Tracking
Where tracking is available, customers will receive tracking details once their order has been dispatched.
If you have not received tracking information within a reasonable period, please contact our customer support team for assistance.
Delivery Requirements
To comply with Australian regulations:
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Tobacco and related products are intended for adults only.
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Age verification may be required before order fulfillment or upon delivery.
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Customers must ensure all information provided during checkout is accurate and complete.
Failure to provide accurate information may result in shipping delays or cancellation of the order.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Cheaps Cigarettes is not responsible for delays, lost parcels, or additional charges resulting from incorrect or incomplete delivery information supplied by the customer.
Lost, Delayed, or Damaged Shipments
If your order is lost, significantly delayed, or arrives damaged:
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Contact our customer support team as soon as possible.
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Provide your order number and relevant details.
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We will work with the shipping carrier to investigate and resolve the issue.
Claims for damaged items should be reported within 48 hours of receiving the package.
Shipping Restrictions
Certain products may be subject to shipping restrictions depending on local laws and regulations.
Cheaps Cigarettes reserves the right to refuse or cancel orders where shipping restrictions apply.
Contact Us
If you have any questions regarding shipping, delivery, or order tracking, please contact our customer support team.
We are committed to making your shopping experience smooth, secure, and reliable from checkout to delivery.