Introduction
At Cheaps Cigarettes, we are committed to providing quality products and excellent customer service. This Return & Exchange Policy explains the conditions under which returns, exchanges, and replacement requests may be accepted.
Please read this policy carefully before placing an order.
Eligibility for Returns & Exchanges
Due to the nature of tobacco products, cigarettes, cigars, vaping products, and other age-restricted items, returns and exchanges may be limited for health, safety, and regulatory reasons.
Products may be eligible for return or exchange if:
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The item received is damaged upon arrival.
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The item is faulty or defective.
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An incorrect product was supplied.
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The product does not match the order confirmation.
All requests are subject to review and approval by Cheaps Cigarettes.
Non-Returnable Items
For health, safety, and compliance reasons, we generally cannot accept returns or exchanges for:
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Opened tobacco products
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Used cigarettes, cigars, or tobacco products
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Opened vaping products
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Products that have been tampered with
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Change-of-mind purchases
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Products damaged after delivery
Exceptions may apply where required under Australian Consumer Law.
Reporting a Problem
If you receive a damaged, faulty, or incorrect item, please contact us within 48 hours of receiving your order.
To assist with your request, please provide:
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Your order number
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A description of the issue
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Clear photographs of the product
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Photographs of the packaging (if applicable)
Failure to report issues within a reasonable timeframe may affect eligibility for return or exchange.
Exchange Process
If your exchange request is approved:
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Contact our customer support team.
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Follow the instructions provided by our team.
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Return the item if requested.
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Once the returned item is received and inspected, a replacement product may be shipped.
Replacement items are subject to stock availability.
If a replacement product is unavailable, we may offer an alternative solution, including store credit or a refund where appropriate.
Return Shipping
Where a return is approved:
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Customers may be responsible for return shipping costs unless the return is due to our error, a defective product, or an incorrect item supplied.
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Returned products must be packaged securely to prevent damage during transit.
Cheaps Cigarettes is not responsible for items lost during return shipping.
Damaged or Faulty Products
If a product is confirmed to be defective, damaged, or incorrectly supplied, we may provide:
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A replacement product
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Store credit
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A refund
The appropriate remedy will be determined based on the circumstances and Australian Consumer Law requirements.
Order Cancellations
Orders may be cancelled before dispatch by contacting us as soon as possible.
Once an order has been shipped, cancellation requests may no longer be possible.
Cheaps Cigarettes reserves the right to cancel orders due to:
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Stock shortages
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Pricing errors
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Failure to complete age verification
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Suspected fraudulent activity
Where applicable, approved refunds will be issued to the original payment method.
Australian Consumer Law
Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law (ACL).
Customers may be entitled to a repair, replacement, or refund if goods fail to meet consumer guarantees provided by law.
Contact Us
For questions regarding returns, exchanges, damaged products, or replacement requests, please contact our customer support team through the contact details available on our website.
Website: cheapscigarettes.com.au
We are committed to resolving return and exchange requests fairly, efficiently, and in accordance with Australian Consumer Law.